Customer Services
- Real Time Monitoring Native Chinese Customer Services: Monitor every transaction in real time and provide Chinese/English bilingual customer care for any

inquiries from authorization & deposit to billing statement

- Multilingual Language Service: Provide the best solution for any problems in a merchant’s native language, including Mandarin, Vietnamese, Korean and Spanish, etc

- Distinctive Technical support: Guided Terminal Download by Chinese professional, On-site service for urgent situations.

Exclusive Merchant Care Service

BankCard Services’ exclusive VIP customer service: segregate VIP merchants by region, business type, etc. and provide customized and upgraded service. Visit VIP merchants on a regular basis to prevent any inconvenience in advance (Southern CA) or collect Check List to gather customers’ feedbacks (outside of Southern CA) and take care of any negative feedback factors in anticipation.

Merchant Operation

-Prompt System Update: Underwrite new applications for account set-up and build up merchant date files. Provide prompt data management service from ACH set up to

information updates including DBA, bank account number, contact information, etc.

-Consistency: Directly handle all processes, enabling consistent and speedy service.

-Flexibility: Underwriting support for business types that are hardly approved by other processors. Set up interviews required for high-risk business types in the

merchant’s native language.

Risk Management

- Retrieval Request: Provide prompt service to address retrieval request (request for sales receipt copy) of the card issuing bank.

- Chargeback: Chargeback analysts with best defense ratio directly deal with the disputes raised by the cardholders.

- Always on Time: Provide multilingual service and prevent unnecessary loss generated by language barrier.

- Monitoring: Provide daily monitoring service for all suspicious transactions including returned/ duplicate/ keyed-in transactions.

- Prompt Updates: Inform merchants with the latest updates from Visa/MasterCard to prevent any possible mistakes by merchants of credit card fraud and chargebacks.

Marketing Operation

-Nationwide Office: 163 employees processing over 17,000 merchant accounts in 17 office locations throughout the country.

-Competitive Power: Provide complimentary statement analysis service for non-BankCard Services customers and come up with best rate for the merchants